NanTong LianWo trade co., LTD
Buyer must read & after-sales rules agreed upon between the seller and the buyer
My company all product pages have agreed to read clew, from my company alibaba shop order default to accept this agreement, the corresponding problems, agrees that this agreement the solution:
1, delivery notice: my company's product line rich, broad range, part of the goods could face out of stock, if there is a rare commodity in buyer's order out of stock, I'll be in shipping company sales return form with the goods send out, after buyer received, pictures sent to want want to confirm, to deal with a refund. Lack of commodity type is small, I will not notify the buyer. When the order is out of stock of goods is large, we will contact the buyer for confirmation. Measure for when orders or 10% of the total value, high value quantity according to the number of less calculation, and vice in value terms. Our company default delivery time for 48 hours, every 48 hours can order will no longer notice the buyer, please do not reminder, cannot be issued within 48 hours, I will leave a message in the prosperous, if the buyer didn't respond, the default acceptance notice. Single, large sheet shall be separately agreed delivery time.
2, to sign for notice: the goods arrived at the place of receipt, no matter whether the outside packing damage, need to be out of the examination, be sure to face-to-face inspection, such as find packing tape, adhesive tape is not my company has the phenomenon of secondary packaging, please carefully mononuclear for goods with my company delivery, later confirmed receipt, after buyers to sign for the default have no objection to goods delivery quantity and category, so after receipt not accept complaints about less goods; If there are any goods damaged or lost due to transportation problem, please let the relevant shipping company certificate according to build official seal, and provide me with the certificate company, by my company to assist the buyer to claim for compensation, but my company does not assume liability to pay compensation.
3, after processing rules:
Buyers nature one: long-term wholesale or bulk purchasing buyer, for cable, charger, charging treasure, headphones, and other functions commodities shall practise a system of take long to protect my company (period 1 year). Buyers will after-sales goods, wait for need replenishment before send back to you, after receipt of goods our company will be handled in time and record, in the new goods will at the next order shipment with goods send together when the time, when time replenishment free shipping support, after return to the freight buyer provide for oneself, return goods handling after-sales alone, back and forth freight all buyers. Following, toughened membrane to protect goods, such as after-sales goods is limited to found after opening the do after-sales replace defective goods, must complete packaging and accessories, who have used items do not provide after-sales service. Specials do not provide after-sales service. For a goods already production is still under warranty maintenance processing according to the provisions of the manufacturer. For transfer to the new, comply with the rules of after-sales goods, make a refund processing, product value calculation rules according to the buyer the final clinch a deal the price calculation.
Buyers character 2: single buyer, produce quality problem, our company are executed according to the relevant laws and regulations (do return within 7 days with my company to undertake the delivery and return of the freight, the freight for standard by taobao freight insurance compensation standard, excess. Perform a replacement processing, within 30 days of freight AA system, buyers bear the return shipping charges, my company to undertake a new freight, more than 30 days to comply with the rules of after-sales, within 1 year after processing, back and forth the freight buyer themselves). When buyers found that product quality problems to return, please use ordinary Courier back to my company, all can to express. If the buyer without communication, direct return, our company will not be accepted; To pay directly is rejected.
Sellers buyers nature 3: to sell goods on a commission basis, the implementation of our company agent to join the commission agreement of the page.
Buyers nature four: overseas buyers, my company's products are industry brand, enjoys a good reputation in the industry, strictly controls the product line, strict quality control management, service rate is low, overseas buyers need to handle after-sale, also need to send goods back to change new, outside the transportation expenses, domestic rules refer to the above contract. Because of high transportation cost can't send goods, please make your own assessment goods after cost risk.
4, my company does not support 7 days no reason to return, buyers are not satisfied with or not to sell, buy on the grounds that he was wrong, actually no quality problem, our company will not be return; Scattered single buyer, and a small amount of goods and goods not moving and not affect the secondary sales, within 48 hours after receipt of feedback really wrong, buy through friendly consultation, can be a replacement, back and forth the freight.
5, the warranty goods need to be returned within the warranty period, commodity appearance can complete warranty. Unauthorized repair or modified without authorization; Not according to normal methods to use, and storage of goods lead to commodity color metamorphism is beyond the scope of after-sales.